TalkTalk charges me for its “free” voicemail service | Mobile phones

TalkTalk advertises its voicemail as free, but charges customers 2p to retrieve messages. One agent insisted the service is free but agreed to refund current bill charges, not previous or future charges, and had the nerve to offer unlimited recoveries for £1 a month.
WW, London

A message on your invoices (and presumably those of other customers) reads: “Included as free because we like to give you the best value…”

I can’t be clearer than that. But when I contacted TalkTalk, he claimed it was an “administrative error” and that she shouldn’t have been there, arguing that the terms and conditions of the contracts specify the charges for 2p. This was quietly introduced in 2019, despite its “broadband guarantee” that customers would not see a price increase during their contract, including plans with mobile.

Those who missed the announcement on the TalkTalk blog only found out about the charges by looking at their bills. I suspect he forgot to change his model bill when the charge was introduced.

TalkTalk wouldn’t be fired on deadlines. He said: “We are very sorry for this mistake and recognize that it should not have happened. Although voicemail charges have been specified in the contracts, we credit any customer found to be affected. »

Email [email protected] Include an address and phone number. Submission and publication are subject to our terms and conditions

Christy J. Olson